WE’RE HERE TO HELP
Contact us
Need help with your account, an advert or a site payment? Email the BuyAndSellHair support team.
Help us find the right details
Include your account email, the advert link or order reference, and a short description of what happened. A screenshot of an error can help. Never send your password, sign-in code or full payment details.
Want to ask a seller about their hair?
Open their advert and choose “Open conversation”. Your site inbox keeps the conversation together without sharing your email address. Buyer membership is needed to start a conversation.
Reporting a problem
Use Report in the conversation for suspicious or inappropriate messages. If you cannot sign in, email us with the advert link and relevant details.
You may also find an answer in our frequently asked questions or hair guides.